Terms & Conditions

Detailed Description of Good and / or Services

Whisky Shop is a business in the Liquor industry that markets Single Malt Whisky.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within three working days and delivery (allow 8 to 14 days) confirmed by way of booking Number. We may not deliver to P.O. Boxes, we will deliver to work addresses , the onus is no you to ensure that someone older than 18 is present to sign for the delivery. We will not deliver to anyone younger than 18.

Return and Refunds Policy

The provision of goods and services by Whisky Shop is subject to availability. In cases of unavailability, Whisky Shop will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.

Customer Privacy Policy

Whisky Shop shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

Credit Card Acquiring and Security

Credit card transactions will be acquired for Whisky Shop by Payfast. Payfast use SSL3 and no credit card details are stored on our website. Users may go to www.payfast.co.za to view their security certificate and security policy.

Customer Details Separate from Card Details

Customer details will be stored by Whisky Shop separately from card details which are entered by the client on Payfast’s secure site. For more detail on Payfast refer to www.payfast.co.za.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).


Whisky Shop takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Whisky Shop chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 3 Herschel Road, Claremont, Cape Town 7708, South Africa.


Whisky Shop may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Export Restriction

The offering on this website is available to South African clients only.

Contact details

Telephonic Support: +27 (0)21 686 1623 | Email Support: whiskyshop@whiskymag.co.za